Because we produce everything on the day of delivery, for logistical reasons we currently only deliver within Catalonia. You can check whether we deliver to your postcode using the “Do we deliver to your area?” box in the website header.

Orders must be placed 3 business days in advance so we can check them and process them with our logistics and production teams. You can, however, place them as far in advance as you like, as you'll be able to specify the delivery day and time.

In Barcelona, from 7 am to 7 pm.

We don't deliver on Sundays or public holidays. However, on prior request, you can book delivery on those days for an additional holiday service fee. When you place your order, select the delivery option: Extra service + delivery.

We call the contact numbers and follow the customer's instructions. If there's no answer within 10 minutes, we continue with the next delivery. If we have to send the order to another address, or to the same one again, delivery charges will apply again.

Another option is to collect the order, by prior arrangement, from one of the pick-up points at our restaurants in the Barcelona metropolitan area.

We call the buyer to let them know. If the recipient isn't at home, we'll send it to whatever address they tell us at no extra cost.

Each product page shows the allergens it contains, and clicking on them opens a document (Freshli allergen list) listing all the allergens in every item. If you have any questions, please get in touch.

Important note: all our products are made in our own bakery to high hygiene standards. However, we cannot guarantee that any of our products is 100% free from allergens due to the risk of cross-contamination, as we do not have segregated production lines.

We've added a quantity calculator, available in every category of the website. Just enter the type of event, its duration and the number of guests, and it will give you an approximate total of how many savoury and sweet pieces to order. From there, choose whatever suits you best.

As a rule, nothing should be missing. If it happens due to lack of stock or any other reason, we replace it with a similar or higher-quality product.

We work with artisan products made in our own bakery. Many are made fresh every day to order, and some of our bread recipes need time and care to achieve the exceptional result we offer, which is why we work with an order deadline of 3 business days before delivery.

If you ever have a last-minute emergency, contact us by phone (+34 934 155 665) or email (pedidos@freshli.es) and we'll see if we can help.

Our orders are prepared on the day of delivery, because after 24 hours the product is no longer in optimal condition to be eaten.

Yes, you can change the delivery address and time until 8 pm on the day before delivery.

Just email pedidos@freshli.es or call (+34) 934 155 665

If you can't hold your event on the requested date, please let us know 3 days in advance so we can cancel it. We don't refund the amount, but we can deliver your order on another day of your choice (subject to calendar availability) within a maximum of 2 months.

You can call us or send us an email.

Email pedidos@freshli.es or call (+34) 934 155 665

Yes, except for pastries and bread rolls, which may occasionally vary slightly in shape or size.

We offer two payment options: credit card or bank transfer. If you choose to pay by card, you'll be taken to the Redsys platform to complete the payment. If you choose bank transfer, you'll receive an email with our account number to make the payment. Please note that we won't process your order until our accounts department confirms the payment has reached our account.

When delivering to a company, the driver tries to hand the order to the person receiving it, unless they're not allowed past reception or the parcels area. In that case, we leave the package so it can be passed on as soon as possible and keep the delivery note signed by the person who collected it.